Overview


 ​

   
Get the most out of data  Discover immediate, actionable insights  Robust capabilities with room to expand 
Gain intelligence across your business with data from Dynamics 365, external sources and Microsoft data signals.  Get relevant insights that help your organization optimize decisions, wherever your team does their work.  Benefit from out-of-the-box insights with Dynamics 365 AI applications and customize them to address different scenarios via the power of Microsoft Azure.

​

Dynamics 365 AI for Sales


Make AI real for your sales organization

Get additional insights into the hands of Get additional insights into the hands of your field sellers and inside sales reps with Dynamics 365 AI for Sales. Improve engagement and decision-making with prebuilt and embedded insights that are quick to deploy and easy to act upon. Reveal the best prospects and customers for sellers to focus on as well as the most relevant and impactful actions to move relationships forward. Empower your managers to improve sales performance and deliver proactive coaching.
 

Enable smarter selling with insights readily available for Microsoft Dynamics 365 for Sales

​

Focus on the right leads

Increase conversions and win rates by helping sellers find and prioritize leads with the highest likelihood to buy based on a broader set of signals.

 

Connect with prospects

Show sellers the colleagues who are already interacting with a prospect and can provide an effective introduction based on Office 365 activities.

 

Keep track of relationships

Help sellers focus on high priority customers with signals from Dynamics 365, LinkedIn, and Office 365 that reveal relationship health and risks.

 

Personalize engagement

Empower sellers to deliver personalized and relevant interactions based on embedded insights that recommend talking points and next actions to take with the customer.

 

Automate sales execution

Increase seller productivity with contextual prompts that suggest new records to create, such as contacts and activities, based on intelligence gleaned from notes entered by sellers.
 

AI-driven sales performance and coaching

Enable sales managers to lead proactively throughout the entire sales cycle with interactive reports that include key performance indicators (KPIs) for pipeline and deals. Help sales managers provide timely feedback and coaching based on seller engagement and productivity metrics, such as time spent with customers, calculated from Dynamics 365 and Office 365 data. Improve inside sales team performance with call intelligence that surfaces customer sentiment, keywords, and conversational KPIs such as talk-to-listen ratio and speaking speed. 

Dynamics 365 AI for Customer Service


Make AI real with deep insights and virtual agents

Take informed action and improve the service experience using out-of-the-box insights. Empower customer service teams to easily create and deploy virtual agents in minutes.
 

Build loyalty

Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights. 
 

Improve satisfaction

Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact center health at a glance and improve agent performance through AI-driven insights.

​
 

Increase operational efficiency

Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.

Reduce agent workload

Free up human agents to work on high-value interactions. Use a simple, no-code user interface to create virtual agents that deploy in minutes to handle common support cases.

Microsoft Dynamics 365 AI for Market Insights



Make AI real - empower your organization with market insights

Make better decisions using market data. Improve customer relationships with actionable web and social insights. Win fans by engaging in relevant conversations and drive business growth by responding faster to trends.
 

Know your customers

Find and respond to customer conversations that matter most by drilling down by topic, sentiment, language, and geography. Act on web search insights based on age and gender demographics. Turn social conversations into new leads or support cases to strengthen customer relationships.

Build your brand

Monitor brand sentiment and industry trends with sentiment analysis and web search data. Get instant insights from pre-configured queries that analyze up to last 30 days of social media content and 15 months of web search trends. Enhance the reputation of your products and services by engaging with influencers and sharing content.

Gain competitive advantage

Quickly identify market and consumer trends so you can tailor your business strategy to meet the latest customer needs and get ahead of your competition. Keep track of what’s happening in your industry with email alerts and relevant news highlights.


Support your unique business needs

Use out-of-the-box AI to identify trends or customer purchase intent, or easily create your own intelligent tags to customize the AI to your requirements. Connect social media market insights to other Dynamics 365 data for the most up-to-date view of customers and prospects.